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General questions

General questions

You can find answers for the most frequently asked questions here

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14 articles in this collection
Written by Natalia

How to contact my Account Manager?

contact manager, ask a question, contact info, support
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Written by Natalia
Updated over a week ago

How to find a particular offer?

find offers, offers location, search
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Written by Natalia
Updated over a week ago

How to apply for an offer?

applying for an offer, get an offer, get approved
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Written by Natalia
Updated over a week ago

Where can I find all creatives for an offer?

find creatives, download creatives
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Written by Natalia
Updated over a week ago

Why are some offers unavailable to me?

offer unavailable, running traffic, offer availability
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Written by Natalia
Updated over a week ago

When I was trying to make a test conversion, I clicked on the tracking link and was redirected to another site. What’s wrong?

tracking link, site redirection, non-targeted geo, opening an offer
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Written by Natalia
Updated over a week ago

What is a daily cap on an offer?

daily cap, limit, leads per day
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Written by Natalia
Updated over a week ago

Why are my leads ‘on hold’?

on hold, leads, leads status
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Written by Natalia
Updated over a week ago

How will you check my traffic?

checking traffic, methods
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Written by Natalia
Updated over a week ago

Why are my leads declined?

leads decline, fraud, non-targeted leads
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Written by Natalia
Updated over a week ago

Can my account be banned?

ban, fraud, multiple accounts
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Written by Natalia
Updated over a week ago

My account was banned but only a portion of my leads was a fraud. Will I get paid?

payment, fraud, leads, partial payment
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Written by Natalia
Updated over a week ago

Your network doesn’t have the offers I want. Can I request a specific offer to be added to your network?

ordering an offer, request, add an offer to network
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Written by Natalia
Updated over a week ago

What is your hold period?

hold period, hold time, hold
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Written by Natalia
Updated over a week ago